How to Raise a Complaint with Roughaccording Pest Control

Last updated: October 2026

We want every homeowner who reaches Roughaccording Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page explains how to raise a complaint and what to expect afterward. It is a general template and is not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Roughaccording Pest Control
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, products, work and customer service. If you are unhappy with work done in your home, the usual first step is to talk with the provider directly and keep a written record of what was said.

Please still tell us. Feedback about providers helps keep our network honest, and a provider who repeatedly falls short of what we expect may be removed. Keep in mind that Roughaccording Pest Control cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that regulates pest control in Illinois.

How to Send a Complaint

Email contact@roughaccording.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may mean contacting the provider. Once that is done, we will reply with what we found and any steps we are taking.

If You Still Feel Unheard

If our answer does not satisfy you, reply and ask us to look again. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@roughaccording.garden